Carolyn’s Communications is no ordinary answering service. We are a medically specialized call center. By earning and maintaining the following certifications, we focus specifically on serving doctors, hospitals and the patients who need a knowledgeable yet caring voice at the other end of the line.
All staff members receive continuous training in the HIPAA Security Rule and the HITECH Act to ensure confidentiality, integrity and compliance.
ATSI Certified CSR
Employees must complete training, pass comprehensive examinations and demonstrate excellence in three areas: the Interactive Training Program, Call Handling skill sets, and an oral interview testing response to customer service issues and problem calls with a certified examiner.
ATSI Certified Supervisor
Our supervisors must successfully complete 17 general background questions, 18 supervisory style questions, 21 specific system questions, 12 system report questions and 12 case study questions in essay form.
ATSI 24/7 Gold Star Call Center Certification
This signifies that we have exceeded high standards in the measurement of 60 criteria, including business practices, life safety, normal and emergency procedures, personnel hiring and training. This certification includes ongoing evaluations through a peer review program focusing on 99.9% run time.
Our team leaders are Level 1 equipment tech-certified. They are trained in system architecture knowledge with the ability to maintain, troubleshoot, and update systems.
Carolyn’s Communications belongs to the following trade and business organizations:
Association of Teleservices International
An organization for entrepreneurs in the teleservices business.
An industry trade association representing Call Centres and Telephone Answering Service companies.
TUNe (Telecommunications Users Network, Inc.)
An association of telecommunications users who share, exchange, and profit from innovative ideas on the Telescan Prism Platform.
Physicians’ Alliance of America
A nonprofit national healthcare group purchasing organization that uses the purchasing power of more than 35,000 physicians from all 50 states and the District of Columbia.